In Buganda region, access to quality public services, especially health and education, remains a pressing concern for many communities. While government programs aim to reach the grassroots, the gap between policy and actual service delivery on the ground often leaves citizens frustrated and underserved.
That’s where the Community Transformation Foundation Network (COTFONE) steps in. (Voices 1)
COTFONE is a local organisation that brings together voices from across rural and urban communities in the region. Through structured engagements such as community dialogues, consultative meetings, and outreach events, the organisation collects feedback from citizens on what is working, what is failing, and what needs to change in public service delivery.
The key focus areas include health services, education, clean water access, and youth empowerment. COTFONE doesn’t just gather this information, it actively channels it to the relevant authorities and platforms, ensuring the people’s voices are heard where decisions are made.
For example, in a recent engagement, residents expressed concerns about drug stock-outs in health centers, long distances to nearby clinics, and delays in emergency response. These issues were documented and shared with both district leaders and national actors in the health sector for follow-up.
Creating a platform where citizens can participate in shaping the services they receive, COTFONE is pushing a culture of accountability, participation, and transparency. It’s a model of development that puts the people first.
As Uganda continues its journey toward inclusive development, organisations like COTFONE remind us that sustainable progress begins by listening to the people and acting on their concerns.
